Ask an Expert: Why does my printer keep jamming?

For this month’s Ask an Expert, we’re putting one of the most common printer problems to James Benbow. Paper jams are annoying at the best of times, but if they start happening regularly, there’s usually a reason behind it.

James, why does my printer keep jamming?

There are quite a few possible causes. Sometimes it’s something simple, like damp or curled paper, or paper that hasn’t been loaded properly. Other times it can be down to worn rollers, a problem with the tray, or even a small piece of torn paper still stuck inside the machine.

One jam on its own isn’t usually anything to worry about. If it starts happening regularly, that’s when it’s worth looking into.

Does the type of paper make a difference?

Yes, definitely. Damaged, damp or poor-quality paper can cause sheets to stick together or feed through incorrectly. You also need to make sure the paper is suitable for the machine and that the settings match what you’re using, particularly with things like card, labels, envelopes or heavier paper.

Can overfilling the paper tray cause problems?

It can. Paper trays have a maximum fill line for a reason, and if there’s too much paper in the tray, the machine can end up trying to pick up more than one sheet at once.

It’s also worth checking the paper guides. If they’re too tight or too loose, that can cause feeding problems too.

What should I do if the printer jams?

Start by following the instructions on the machine’s screen. Remove the paper slowly and carefully, in the direction shown, and try not to pull too hard because the paper can tear and leave a small piece behind.

Once it’s out, have a quick check to make sure nothing has been left inside.

What if I can see the paper but can’t reach it?

Don’t force it. A simple paper jam can quickly turn into a repair if something inside the machine gets pulled or damaged. If the paper won’t come out easily and safely, give us a call.

Why does it keep jamming in the same place?

That can actually help identify the problem. If the jam keeps happening in exactly the same area, it could be a worn roller, a tray issue, a sensor problem or another part that isn’t feeding the paper properly.

At that point, it’s usually better to get an engineer to take a look rather than keep clearing the same jam.

Do printer rollers wear out?

Yes. The rollers inside a printer or photocopier are constantly gripping and moving paper through the machine, so over time they do wear. Worn rollers can cause misfeeds, multiple sheets being picked up or repeated paper jams, particularly on machines with a high print count.

Can businesses do anything to prevent paper jams?

A few simple things can make a big difference. Keep paper somewhere dry, don’t overfill the trays, remove any damaged sheets and make sure you’re using the correct paper settings.

Regular maintenance also helps, especially on machines that get a lot of use.

When should I call an engineer?

If you’re clearing jams several times a day, the machine keeps jamming in the same place, you’re hearing unusual noises or you can’t remove the paper safely, it’s probably time to get someone to take a look.

Your printer should be helping you get on with your day, not having someone stood next to it pulling paper out every few hours.

James, what’s your number one tip?

Don’t ignore repeated jams. One jam can just happen. If it keeps happening, there’s normally a reason, and getting it checked early can often stop a small problem turning into a bigger one.

Got a question for James?

We’ll be answering more common print and photocopier questions in our Ask an Expert series. If there’s something you’d like James to cover next, get in touch.

hello@weaverbomfords.co.uk
03456 123858